Terms Of Service

TERMS & CONDITIONS
These terms and conditions (Terms) govern all sales of Products by homesmartcleaner.com to you. By purchasing any Product you are entering into a legally binding agreement with homesmartcleaner.com, the parent company.

  1. In these Terms & Conditions, the following words have the following meanings: Business Day means any day excluding Saturdays, Sundays and public holidays in America.
    GST means any goods and services tax chargeable under the Goods and Services Tax Act (Cap.117A).
    Order means any order for Products placed by you through the site.
    $ means America Dollars.
    “Bear”, “homesmartcleaner.com”, “iFan” and “MyChoice” Products comes under homesmartcleaner.com.
    Products means the Products which are available for purchase from the Site and a Product is any one of them.
  2. Contract of Sale

2.1 A binding agreement for homesmartcleaner.com. to sell you Products is made on these Terms when homesmartcleaner.com. accepts an Order in accordance with Clause 2.2.

2.2 Each Order placed by you with homesmartcleaner.com is only confirmed when homesmartcleaner.com sends you an email with the Order number.

  1. Order and Delivery

3.1 By placing an Order, you warrant that you are: (i) legally capable of entering into binding contracts; and (ii) you are at least 18 years old.

3.2 Upon confirmation of payment, homesmartcleaner.com will contact you via email.

3.3 For delivery, homesmartcleaner.com or its courier service will inform you about the date of delivery and dispatch the Products to the address that you specify for delivery in the Order. homesmartcleaner.com or its courier service will try to deliver within the quoted timeframe but such timeframe is an estimate only based on availability and normal processing. Accordingly, homesmartcleaner.com will not be responsible for any delay in delivery.

3.4 You agree that subject to availability of Products, homesmartcleaner.com reserves the right to deliver the Products in instalments.

  1. Price and Payment

4.1 Delivery charges are priced at

S$4 per trip for orders >$10
$8.99 per trip for orders $10-$69
Free for orders above S$69
Delivery is only to be conducted on the main island of America. Delivery charges do not include installations or any other services other than the Product itself.

4.2 All prices are specified in S$, and include GST within America. Delivery of Products to delivery addresses outside of America will attract international shipping charges and may be subject to taxes, customs duties and fees levied by the destination country (Import Fees) to be borne by the customer (see Clause 14.2).

4.3 Prices are subject to change at any time but changes will not affect any Order that homesmartcleaner.com has accepted.

4.4 You may make payment for Products by: (i) credit card, processed securely through PayPal. Any payment processed through PayPal is subject further to PayPal’s prevailing terms and conditions currently accessible at https://www.paypal.com/sg

  1. Defective or Damaged Products

5.1 Except for Products that are defective or damaged upon delivery to you, all Products cannot be returned or exchanged.

5.2 If you receive a defective or damaged Product, you must notify homesmartcleaner.com in accordance with Clause 9 within 7 days after the day following the delivery of the Product, after which homesmartcleaner.com shall have no liability to you. homesmartcleaner.com‘s obligation to you in respect of such notification will be at its option to: (i) replace any Product that is defective or damaged; or (ii) refund to you the amount paid by you for the relevant Product to the original method of payment.

  1. Liability and Disclaimer

6.1 To the extent permitted by law, homesmartcleaner.com makes no warranty or representation that any Product will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, or that it will not infringe the rights of third parties.

6.2 homesmartcleaner.com will not be liable to you for any indirect or consequential loss or damage arising out of any Order, however caused, even if foreseeable.

6.3 Nothing in these Terms excludes or restricts homesmartcleaner.com‘s liability for death or personal injury caused by its negligence or for any matter for which it would be illegal for it to exclude its liability.

6.4 It is entirely at our discretion to accept or reject any offer submitted by you. Our acceptance of such offers is always subject to authorisation of your payment card (or receipt of payment in cleared funds), availability of stock at the stated price and confirmation that you have read and accepted these terms and conditions by clicking on the “I ACCEPT” check box.

6.5 If for whatever reason we are unable to accept your Order, we shall endeavour to notify you of this promptly and shall provide a full refund of any prepayments made.

  1. Returns, Exchanges and Refunds

7.1 Within 7 calendar days We believe our Products are really great and that all our customers will be entirely satisfied with their new Products. However, we will issue a refund within 7 calendar days from the date of delivery of the Product if you are dissatisfied subject to the following:

In the event that the customer requests for a refund after accepting the delivery of the Product, the refund will exclude any delivery charges that the customer had paid for the Product.
The refund will also exclude the cost of any accessories or parts missing from the Product’s original delivery. Please bring the Product in its original packaging together with all gifts, vouchers, accessories, manuals and warranty cards, together with the original invoice or valid purchase receipt to our Service Centre at:
109 lincoln drive waterloo, IL 62298.

We are opened from Mon-Fridays from 8.30 am till 5.30 pm, and on Saturdays from 8.30 am till 12.00 pm. We are closed on Sundays and Public Holidays.

For more information, please call our hotline at +1-618-340-3188 or email your queries to: easleype@yahoo.com

7.2 After 7 calendar days but within the Warranty Period

If you received a Product that is faulty or defective (see clause 5.2), please contact us or send it in for exchange. No refund, exchange or repair will be allowed if the customer was made aware of the defect before purchasing or upon delivery of the Product (purchased from our Clearance and/or Display Sets), but agreed to complete the purchase or accept the delivery.
If you received a different Product than the one you ordered, please contact homesmartcleaner.com or send it in for exchange to the original Product you ordered.
If a Product has been damaged in transit, you can return the Product to us within 7 calendar days of receiving the Product for exchange. Please check that your order is correct at the time of delivery, ensuring that the Product is sealed and unopened. If you are unhappy with the condition of the Product, please do not accept the Product and request that the delivery agent return the Product to us. Do call us immediately at +1-618-340-3188 if such a situation arises.
No refund will be given if the customer simply changes his/her mind about purchasing the Product, where there is no defect in the Product. However exchange of Product to a Product of similar value or a value higher than the original Product, with the customer paying for the difference in the value of the Product, may be allowed, subject to the management’s approval. No refund will be issued if the customer selects a Product or lesser value.
homesmartcleaner.com may offer to repair a defective Product within a reasonable period of time and with minimal inconvenience to the customer, or exchange the Product with a similar Product. No refund will be provided, even if the customer does not agree to have the Product repaired or replaced, and insists on a refund as the only option. If the Product cannot be repaired within a reasonable period of time and without minimal inconvenience to the customer, or that a similar Product cannot be found, homesmartcleaner.com may offer the customer a refund subject to the deprecating value of the Product, the benefit that the customer had been afforded through use of the Product until it became defective, and the Product’s current condition resulting from the customer’s use.

  1. Matters out of homesmartcleaner.com‘s Control

8.1 homesmartcleaner.com will not be liable or responsible for any failure to deliver Products you ordered that is caused by any event outside its reasonable control (Force Majeure Event).

8.2 homesmartcleaner.com‘s performance under these Terms is deemed to be suspended for the period that the Force Majeure Event continues, and homesmartcleaner.com will have an extension of time for performance for the duration of that period.

  1. Intellectual Property

9.1 The Products are subject to copyright laws and protection and are sold to you on the basis that you comply with the provisions of any copyright notices thereon and therein. Under no circumstances shall homesmartcleaner.com be liable to you for any of your actions which are in breach of such copyright laws and provisions.

9.2 All trade marks, logos and other intellectual property rights used as part of the Site belongs to homesmartcleaner.com or another party. No person or entity may reproduce or use such trade marks, logos or intellectual property in any manner other than expressly authorised by homesmartcleaner.com or the relevant third party.

  1. Communications

10.1 All notices shall be given by email to homesmartcleaner.com at easleype@yahoo.com. homesmartcleaner.com may send notices to you at the email address you provided at the time that you place the Order. A notice shall be deemed received if sent by email the day of sending if the email is received in full on a Business Day and on the next Business Day if the email is sent on a non-Business Day.

  1. Governing law and Disputes

11.1 America law, without regard to principles of conflict of laws, will govern these Terms.

11.2 In any claim or action by or against you directly or indirectly arising under these Terms, you agree to submit to the jurisdiction of the America courts.

  1. General

12.1 homesmartcleaner.com may amend these Terms from time to time by posting revised terms on the Site, which shall apply to all Orders placed after such date.

12.2 If any of these Terms is held invalid, the remainder of these Terms shall continue in full force and effect. If any Term shall be deemed unlawful, void or for any reason unenforceable, then that Term shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining Terms.

12.3 The failure of homesmartcleaner.com to exercise or enforce any of these Terms shall not constitute a waiver of such right or provision in that or any other instance.

12.4 homesmartcleaner.com reserves the right to initiate legal proceedings against any member of the public who circulates untruth about homesmartcleaner.com and its Products or services. You agree to defend, indemnify and hold homesmartcleaner.com and its directors, officers, employees and agents harmless from and against any and all claims, demands, liabilities, judgments, losses, damages, costs, fees and expenses (including but not limited to reasonable attorneys’ fees) arising from or relating to your use of the site or your acts or omissions, including but not limited to (1) infringement or misappropriation of any intellectual property rights, (2) defamation, libel, slander, obscenity or violation of the rights of privacy or publicity, (3) spamming, or any other offensive, harassing or illegal conduct or violation of this Agreement, or (4) any damage or destruction to our site, to us, or to other persons or parties.

  1. Warranty Conditions

13.1 The warranty does not cover repair or replacement of parts damaged by misuse, failure to abide by the warnings outlined in the instruction manual, accidents, negligence, alteration, modification or in any way being tempered with or repaired by any repair organisation or agent of the customer, without the prior consent of homesmartcleaner.com.

13.2 This warranty also does not cover normal wear and tear, replacement of consumable materials and accessories, and the cost of maintenance of the Product. Situations which compromise the functionality of the Product include the following (but not exhaustive) situations:

rusting of components due to the atmosphere;
dust, dirt, insects, water or other liquids entering openings in the Product;
scaling due to repeated boiling and re-boiling due to the hardness of the water placed in the Product;
breakage of components made of porcelain, ceramic or glass;
overheating the motor by using the Product for a longer duration than advised in the instruction manual without allowing the motor to cool;
connecting the Product to an external power supply of different frequency or voltage than that specified for the Product, or due to a power surge in the electric grid;
fire, floods or other acts of God. If the Product had been given to the recipient as a gift, this warranty must be presented together with the original invoice / cash bill when sending in your Product for repair/service.
13.3 This warranty applies only to Products purchased and used for domestic purposes and excludes all commercial or professional use.

13.4 This warranty will be honoured subject to the customer presenting the warranty card and original invoice or valid purchase receipt to homesmartcleaner.com Service Centre, within the warranty period. Failure to present these documents will result in denial of service, However, if the customer still requests that the defective Product be repaired, homesmartcleaner.com may, at its discretion, repair the Product but impose a labour charge, as well as the costs of the replacement parts, to be borne solely by the customer.

13.5 The warranty is valid in America

  1. International Orders

14.1 Currency Exchange Rate All of our transactions are processed in SGD Dollars. If your credit card is in another currency, your order will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction. You can change default currency by clicking on the upper right corner of homesmartcleaner.com Electrical Pte Ltd website, and select your currency. All prices are in SGD, price reflected at checkout will be an estimate of the final charge. The currency exchange rate will depend on your bank rate on the day the transaction is processed.

14.2 Customs Duties, Taxes and Fees Ordered Products may be subject to customs duties, taxes and fees levied by the destination country, which are not included in the price of the Products. The purchaser of the shipment will be the importer of record in the destination country and is responsible for all relevant customs duties, taxes and fees. homesmartcleaner.com has no control over these charges and does not assume responsibility for the ordered Products meeting local customs laws and/or duties and taxes.

14.3 Security of online Transactions When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, Stripe, where your card and transaction is authorized and approved. homesmartcleaner.com does not collect your credit/debit card number or personal information when you make a payment.

14.4 Tracking my Order Your tracking information as soon as your order has shipped. We process all orders within 24 hours. Usually you will receive the tracking number immediately after we have shipped your order. The tracking number may show up in the postal system as untraceable; it will take 2 – 5 working days to reflect in the mailing system. Your tracking information can be detected via the logistics you have chosen.

14.5 Return Shipping All return shipping fees and other miscellaneous fees are the responsibility of the customer.

14.6 Defective/damaged/incorrect Product received Send clear photos of the merchandise in question via email to easleype@yahoo.com. We recommend you to use either ZIP, RAR or JPEG format when sending your pictures. Once we receive the photos, we will review your request as quickly as possible. You will receive feedback from us within a few days on how to proceed. Please include the following information:

Order number
Photos or video of the faulty Product
Complete shipping address and name on order We are unable to accept reclamation for the following defects:
Wear and tear incurred during every day use of the Product.
If a Product was not explained as being waterproof and was submerged in water.
Damage due to incorrect or intense usage.
Damage due to external factors, such as friction, sharp objects or chemicals
We make it a priority to keep our customers happy, so we will do our very best to resolve your case as soon as possible